Microsoft launches Contact Center Intelligence

status: open, opened 2026-10-21, last moved 2026-10-21. AI social microsoft

• 2026-10-21: opened — Microsoft launches Contact Center Intelligence, "a solution that delivers business outcomes quickly — working with your existing Contact Center," per Nadella's retweet of Jeff Teper (https://x.com/satyanadella/status/2112950725496168861); the linked blog is uncaptured.