Microsoft launches Contact Center Intelligence
Where it stands: Microsoft has launched Contact Center Intelligence, described as a solution that delivers business outcomes quickly while working with an existing contact center. Watch for more details on how it works and when customers can use it.
Latest
- 2026-10-21 opened — Microsoft launches Contact Center Intelligence, "a solution that delivers business outcomes quickly — working with your existing Contact Center," per Nadella's retweet of Jeff Teper (x.com/satyanadella); the linked blog is uncaptured.